Shipping

UK Next Day Delivery (DPD) £5 (next working day when ordered before 2pm)

UK Next Day Delivery before 12 (DPD) £13 (next working day when ordered before 2pm)

Ireland Standard Delivery - £11 (estimated 2-3 working days)

European/Worldwide Delivery - Please contact us for a quote.

  • All orders are sent using DPD next day delivery service.

  • All orders placed before 2pm Mon- Fri are shipped same day.

  • Orders placed after 2pm will be shipped the following day.

  • Orders are not shipped on weekends or Bank Holidays.

Returns

We hope you love your order dolls! However, we understand sometimes it may not be what you were looking for. 

  • We are happy to provide a full refund for items that are in new unworn condition with original packaging and tags. Returns must be received back to us within 14 days of your order being delivered to you. (NO REFUNDS ON SALE ITEMS)

  • Please ensure the returns slip included in your order is filled out and included in the return. Without this, we cannot process a refund.

 

Please return to 

 

Moda Bella Boutique

PO Box 77755

London

E3 9FQ

  • Please note we do not cover postage fees and original postage fees are non- refundable.

  • We reserve the right to refuse any returns that do not follow our policy. Any signs of wear, stains, damage will not be accepted.

  • Refunds will take 2-5 working days to be processed and then 2-5 working days for the funds to be returned to original payment method.

  • When returning goods, we advise it is sent tracked and that the receipt is kept. We are not responsible for any missing returns.

Please contact us on sales@modabellaboutiquex.com or Instagram DM us if you have any issues.

Faulty Items 

We are sorry if you have received a faulty item! Please contact us as soon as possible  with photos of the damage/fault. If your item is deemed faulty your item must be returned to us within 7 days of receiving the item. All packaging and tags must be kept on the item.

Polite Notice

Clothing with delicate detail should be washed inside out. This includes 

diamanté's, embellishment, pom poms, etc. Please also ensure you read the label for the recommended wash.

All stock provided by us is of high quality, however due to the nature of delicate details on some items, we cannot be held responsible for damage after wash. 

Should you have any problems or general enquiries, please feel free to contact us on sales@modabellaboutiquex.com and we will be more than happy to help.